Contact Us

If you would like more information on anything at all please enter your details and a message below, and we will reply as soon as possible.

Please Note: Due to measures taken during the Covid-19 crisis, our Service Centre is closed for the foreseeable future, and all staff re-deployed to assist with bike sales (our Sales department is FULLY operational).  

We don't currently have any indication of when social distancing and hygiene recommendations will change substantially, enabling us to safely re-open our Service Centre and Parts Department. 
  • Please Note: During the Covid-19 crisis we are unable to offer our usual range of custom options; and due to exceptionally high overall demand we are unable to accept any new orders using the Cycle to Work scheme until further notice.
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How to find us

We are situated in the beautiful Shropshire town of Ludlow, which is home to numerous highly-rated cafes, restaurants and coffee shops, and around 15 minutes on foot from the nearest railway station:

Epic Cycles

Coder Road
Ludlow
Shropshire
SY8 1XE

OPENING HOURS

SALES: Our Sales department is normally open to visitors strictly by appointment only: 10am-5pm Monday-Friday, 10am-2pm Saturday. Tel: 01584 705042.

Due to Covid-19 measures customers will still be able to collect their bikes from us, as we have established an outdoor quarantined area for pick-ups and deliveries Monday-Friday only. All other sales visits have temporarily been suspended.

WORKSHOP/SERVICE: Update – during the Covid-19 pandemic our service department will be operating a restricted service, and will only be able to accept bookings for bikes that were purchased from Epic Cycles.

All service bikes MUST be booked in advance by calling 01584 705042, and be left in a clean condition.  All service bikes will be held in quarantined, untouched, for 48 hours before being worked on.

During the Covid-19 pandemic all visitors must wear face coverings.

We are closed on Bank Holidays and Sundays.

PARKING

We have a large private car park next to the store. Coder Road is very short – just drive, cycle or walk through the black gates on the bend ahead of you and our Sales department is directly in front of you, with our Service Centre, warehouse and fitting rooms etc round to the right.

In order to aid delivery vehicles please park immediately to your right on entering the gates, or along the far right-hand fence line.

Please note that, while we hold a significant number of our most popular bikes in store, we no longer operate a conventional public showroom for casual browsing. As in-depth face-to-face viewings, discussions and fitting sessions all require a member of our team to be available to look after you properly for an extended period of time, without unnecessary distractions or interruptions, we operate an appointment system for physical Sales or Bike Fitting visits.

So please contact us in advance of your visit to book your appointment. It only takes a few seconds to make a booking via the Contact Us form or by email. As we operate a large number of appointment slots we can normally find a slot that will suit you, although in busy periods we can be fully booked for the following few days.