Shipping

UK Deliveries

If you would like us to deliver your item to you, rather than taking it away in person, we are very happy to do so.

Larger items are delivered on an overnight service via a national courier (APC), who will need someone to be at the destination address to sign for the package – for this reason many customers choose to have items delivered to a work or business address.

Smaller items will be delivered via Royal Mail.

Any orders (with the exception of ex-demo, ex-display, used/part-exchanged, eBay, and cycle-to-work scheme items) over £100 will be delivered on weekdays free of charge to addresses classified as “UK Mainland” by APC (this excludes Highlands and Islands – Channel Islands, Isles of Sicily, Isle of Man, postcodes IV, KW1-14, PA34, PA37-39, PH19-40, PH41 Sector 4 and PH49-50, and the Scottish Islands).

Other items (including used, cycle-to-work scheme or ex-demo items), including items purchased from our Ebay shop, and deliveries to non “UK Mainland” addresses, will be subject to a small delivery charge that depends mainly on size and weight of the package – in these cases please contact us for delivery prices.

Deliveries via courier are made on Mondays to Fridays – please note that delivery can take place up until 4pm to most areas, and until 5pm in some more remote locations.

Although we are able to ship items out on a Friday, those delivered by courier will not arrive until Monday morning – meaning that they will spend the weekend in a warehouse.  We therefore usually advise customers to delay shipping until the following Monday with the goods arriving on the Tuesday.

All e-bikes are subject to a full Pre Delivery Inspection (PDI) and tuned up ready to ride before despatch. Some bikes will then be shipped with the front wheel and seatpost/saddle removed, the handlebars swivelled to one side, and if you have ordered pedals these will not be fitted as they tend to puncture the carton. All you will need is a couple of standard allen keys (included in our free Care Package) in order to reassemble the seatpost, handlebars and pedals – we will provide verbal or written instructions on how to do this if you need them.

International Shipping

We are able to deliver brand new items, including e-bikes (see below), to most countries using DHL or TNT, depending on the destination.

Charges to international destinations vary according to the country we are shipping to, and the nature, size and weight of the item we are sending, so please contact us via email  or by calling 01584 705042 for an accurate delivery quote.

Some countries have remote destinations that may attract a surcharge from our carriers, but the following table gives an indication of our shipping charges for most international bike deliveries.  Please contact us to confirm these prices for your exact address.

Bike Price: <£2000 (excluding VAT) £2000-£3500 (ex VAT) £3500+ (ex VAT)
European Union, Norway, Switzerland: £99 £59 £39
Rest of World: £299 £199 £99

Please note: we are unable to ship eBay items internationally.

IMPORTANT – Receipt of Goods

All items will be carefully packed to minimise the risk of transit damage – in the highly unlikely event that your item does arrive with damaged packaging please advise the courier on the spot (before signing for the package).

It is important to fully inspect your item before signing for the package as being in good condition – if you are not able to immediately open and inspect the item, please sign for the package as “damaged” or “unchecked” as any issues that arise after the goods have been accepted in good condition will not be accepted by the courier. If upon inspection, the item itself has suffered any transit damage please advise us by phone on 01584 705042 or email  within 48 hours.

Please inspect your items carefully, as any claims for transit/packing damage cannot be accepted once the item has been used.

E-BIKESTORE
Epic Cycles Ltd, Coder Road,
Ludlow, Shropshire, SY8 1XE
01584 705042

SALES: Callers (by Appointment):
Mon-Fri 10am-5pm, Saturday 10am-2pm
Phone Lines:  Mon-Fri 9am-5.30pm, Saturday 9am-5pm

SERVICE CENTRE: Mon-Fri 10am-5pm

Closed Sunday and Bank Holidays