Service Centre

Service Packages

We offer three standard service packages, ranging from a Check & Tune that is ideal before you take on a big trip or a period of regular riding, to a Full Service, where your e-bike is stripped down to the frameset with all parts being inspected and refreshed before being re-assembled and tuned up.

All labour, diagnostic and lubricant costs are included.  Any parts that need replacing are excluded (unless stated otherwise) – we will of course contact you to discuss options and confirm prices with you before any new parts are fitted. We will not continue with any work until we have spoken to you first, so accurate contact details are essential. Any worn/broken parts will be disposed of unless otherwise requested. Your e-bike must be collected within two weeks of being serviced or repaired.  We reserve the right to charge for storage if e-bikes are not collected within a reasonable time.

Please bring your e-bike in a clean state – we will clean/de-grease the internal components of your e-bike (where stated), but a full bike wash to remove dirt and grime from the frameset and wheels etc of your e-bike will be charged at £15, if needed.  We will advise you of the need to conduct a full clean before proceeding with any service work.

FULL SERVICE

£149
  • Gears checked and tuned for smooth shifting
  • Rear gear mech hanger checked and re-aligned if required
  • Brakes inspected and adjusted (pads replaced if required – cost of pads not included*)
  • Headset, handlebars and stem checked and correct torque settings applied
  • Cranks and chainrings checked and correct torque settings applied
  • Tyres checked and correctly inflated
  • Seatpost removed, cleaned, lubricated and re-fitted, saddle fitting checked, and correct torque settings applied
  • Entire drivetrain removed (chainset, bottom bracket, cassette, chain, mechs), inspected in detail, cleaned, adjusted and replaced if worn (cost of parts not included*)
  • Wheels inspected and trued
  • Pedals removed, cleaned, and refitted with correct torque applied
  • All other parts stripped, allowing complete inspection of all components (including bars, stem, saddle) and of frame**
  • Fresh bar tape (PRO or Deda) or grips and stainless cables fitted – cost of parts included
  • All bearings, including headset and hubs stripped down and re-greased (where possible – not all types or brands are serviceable***)
  • Motor control box firmware checked and updated
  • Battery, sensor and motor checked and calibrated

ESSENTIALS SERVICE

£99
  • Gears checked and tuned for smooth shifting
  • Rear gear mech hanger checked and re-aligned if required
  • Brakes inspected and adjusted (pads replaced if required – cost of pads not included*)
  • Headset, handlebars and stem checked and correct torque settings applied
  • Cranks and chainrings checked and correct torque settings applied
  • Tyres checked and correctly inflated
  • Seatpost removed, cleaned, lubricated and re-fitted, saddle fitting checked, and correct torque settings applied
  • Entire drivetrain removed (chainset, bottom bracket, cassette, chain, mechs), inspected in detail, cleaned, adjusted and replaced if worn (cost of parts not included*)
  • Wheels inspected and trued
  • Motor control box firmware checked and updated
  • Battery, sensor and motor checked and calibrated

CHECK & TUNE

£39
  • Gears checked and tuned for smooth shifting
  • Rear gear mech hanger checked and re-aligned if required
  • Brakes inspected and adjusted (pads replaced if required – cost of pads not included*)
  • Headset, handlebars and stem checked and correct torque settings applied
  • Cranks and chainrings checked and correct torque settings applied
  • Tyres checked and correctly inflated
  • Motor control box firmware checked and updated
  • Battery, sensor and motor checked and calibrated

* We will contact you to confirm options and prices before replacing any parts

**Does not include suspension, shocks or pivot servicing (we can add this service for additional cost – please enquire about cost when booking your service as prices vary with brand/model)

*** Some bearing types are sealed and not accessible for re-greasing.  A small number of complex hub models are serviceable but require specialist services – we can provide these services but they will incur additional labour charges (you will be advised of this in advance).

Other Services

Our technicians are some of the most knowledgeable and experienced in the business, so aside from our standard service packages we can repair, service, fit or tune virtually anything on any kind of bike – road, multi-terrain, mountain, commuter, touring, e-Bike, triathlon etc.

Our services are charged at £40 an hour – and we work to the nearest quarter hour (£10).

Please contact us to book a service appointment, either by email, calling our workshop on 01584 705032, or completing the booking request below:

Workshop Services Request

Please complete the form below to request a service appointment or further information about our workshop services.

Your Name (required)

Your Email (required)

Your Telephone Number (optional)

Your Service Booking Request (required)

E-BIKESTORE
Epic Cycles Ltd, Coder Road,
Ludlow, Shropshire, SY8 1XE
01584 705042

SALES: Callers (by Appointment):
Mon-Fri 10am-5pm, Saturday 10am-2pm
Phone Lines:  Mon-Fri 9am-5.30pm, Saturday 9am-5pm

SERVICE CENTRE: Mon-Fri 10am-5pm

Closed Sunday and Bank Holidays