How is my bike built and tuned?

Tuned for Riding (not shipping!) As a UK centre of excellence for all of our bike brands we pride ourselves on knowing our bikes inside out, especially on the technical front. Our technicians are some of the best and most experienced in the UK, and are regularly contacted by the manufacturers themselves regarding tuning and technical aspects of bike set-up and optimisation. When bikes arrive with us from the manufacturers, even ones that are entirely standard off-the-shelf models they are either partially built or pre-assembled using efficient but not necessarily optimal techniques. Factory builds need to cater for speed of assembly, [...]

How do I personalise or customise my bike?

Personalising your Bike Virtually no bike leaves us without being personalising to suit you as an individual – whether it’s no-cost adjustments, tailoring of standard specifications, or complete custom builds. So what do we mean by adjustment, tailoring and custom specification? Adjustment Adjustment is a term that covers all of those tweaks and alterations that help a bike to meet your unique needs, most often without changing the cost of your bike at all. Your body proportions, fitness and riding style will mean that to make your bike at its best for you we may need to alter things such [...]

How do I return items if I have a problem?

At Epic Cycles we inspect all products thoroughly before shipping or collection to make sure they are in perfect condition, we also package everything carefully to ensure that it won't get damaged in transit - we also attempt to provide as much information as possible to all customers to minimise the chances of purchasing the wrong item (this is especially important for customers who can't visit the store). However, despite our best efforts there may be rare occasions on which you need to return the item to us. 1. "Mail Order" purchases: If you are unhappy for any reason with [...]

How long are quotes valid for?

As you may be aware, the bike industry is currently going through a period of extreme price volatility. If we have given you a written quote for an item the price will be valid for 7 days - however, even though we can't guarantee prices for any longer than this in the current climate, in practice most quotes will remain unchanged for much longer. Once you have placed a confirmed order with with us (secured by a small deposit), the price of your order will of course remain fixed as long as you don't make any changes to the order content [...]

How do I buy from Epic Cycles?

At Epic Cycles we believe, especially for bikes, that talking in depth with customers either face-to-face, over the phone or via email is an important part of ensuring that the item you are interested in is fully suited and/or tailored to your needs. For this reason we do not currently accept simple "click to buy" on-line orders (with exception of our Ebay shop, through which we do sell some used or ex-display items).  This is not in order to try and hit you with a sales pitch - far from it.  The reason we like to talk to people is that we [...]

What forms of payment do you accept?

At Epic Cycles we try to make things as flexible as possible, so we accept most common forms of payment, from cash and cards to 0% Finance and Cyclescheme. We are able to take payments using all major debit and credit cards - please note that for card payments over the telephone we will need to verify your card and shipping address, and may occasionally need to ask for additional security checks for high value items which can take up to 3 working days to complete. We also accept payment using BACS transfer and in cash for personal callers - please [...]

What is your pricing policy?

At Epic Cycles we operate an Every Day Fair Pricing policy – but what does that mean? Well, at its most basic, it means that at Epic Cycles we offer genuinely competitive prices across our range of products, to all of our customers, every day of the year – not just at sale times or on one or two promotional items. It means that we offer the same great prices to every customer – no haggling, no having to prove that you belong to an approved society in order to get a few percent off. We have one set of [...]

COVID-19 UPDATE: OPEN FOR BUSINESS


We wanted to reassure all of our customers that we are open for business and our sales department is operating at full speed, whilst operating to the highest standards of social distancing and hygiene.

We normally operate on an appointment basis for physical sales visits, but for now and concentrating entirely on remote selling, from initial enquiry right through to home delivery – however, we are able to offer safe undercover outdoor collection. Our remote selling processes are very well established and the bottom line is that whether you visit us or not, you will receive the same market leading levels of customer service, personal attention and expert advice, whatever your budget – as well as our unbeatable every day low prices.