How is my bike built and tuned?

Tuned for Riding (not shipping!) As a UK centre of excellence for all of our bike brands we pride ourselves on knowing our bikes inside out, especially on the technical front. Our technicians are some of the best and most experienced in the UK, and are regularly contacted by the manufacturers themselves regarding tuning and technical aspects of bike set-up and optimisation. When bikes arrive with us from the manufacturers, even ones that are entirely standard off-the-shelf models they are either partially built or pre-assembled using efficient but not necessarily optimal techniques. Factory builds need to cater for speed of assembly, [...]

How do I return items if I have a problem?

At Epic Cycles we inspect all products thoroughly before shipping or collection to make sure they are in perfect condition, we also package everything carefully to ensure that it won't get damaged in transit - we also attempt to provide as much information as possible to all customers to minimise the chances of purchasing the wrong item (this is especially important for customers who can't visit the store). However, despite our best efforts there may be rare occasions on which you need to return the item to us. 1. "Mail Order" purchases: If you are unhappy for any reason with [...]

How long will my item take to arrive?

When you order an item from us we will give you an expected delivery date. If you are purchasing an in-stock mail order item from us, we will agree a shipping date with you at the time of purchase, which could be as soon as the following working day for straight forward products that are ordered before our daily carrier collection. For in-stock bikes, we may need to make size adjustments or alterations for you, or if the item is not yet fully assembled we will need to carry out a full Pre Delivery Inspection. This may mean there is [...]

Can you deliver Internationally (outside the UK)?

We are able to deliver brand new items, including bikes (see below), to most countries using DHL. Charges to international destinations vary according to the country we are shipping to, and the nature, size and weight of the item we are sending, so please contact us via email or by calling 01584 879245 for a formal delivery quote. Some countries have remote destinations that may attract a surcharge from our carriers, but the following table gives an indication of our shipping charges for most international bike deliveries.  Please contact us to confirm these prices for your specific address: Bike Price: <£1500 (excluding VAT) £1500-£3000 (ex [...]

What counts as Highlands and Islands?

We use APC or DHL for most of our deliveries, and they classify places according to postcodes when it comes to charges and delivery timescales. The areas considered by our carriers as being outside "UK Mainland" for delivery purposes are: Channel Islands, Isles of Sicily, Isle of Man, certain Scottish postcodes (IV, KW1-14, PA34, PA37-39, PH19-40, PH41 Sector 4 and PH49-50) and the Scottish Islands.

How are items delivered and what will it cost?

UK Deliveries If you would like us to deliver your item to you, rather than taking it away in person, we are very happy to do so. Bikes, frames and some larger items such as wheels are delivered on an overnight service via a national courier (APC), who will need someone to be at the destination address to sign for the package - for this reason many customers choose to have items delivered to a work or business address. Smaller items will be delivered via Royal Mail. Bikes (with the exception of ex-demo, ex-display, used/part-exchanged, and cycle-to-work scheme bikes), framesets and any [...]

COVID-19 UPDATE: JULY 2021


Following recent government announcements regarding further ‘unlocking’ and recommendations that businesses make their own decisions regarding Covid-19 policy, we have decided to retain all of our Covid-safe measures for the remainder of 2021.

As has been the case since spring 2020, we will not be open for physical pre-sales visits. Instead we will continue to use our highly successful remote pre-sales and customer service processes. We will also continue to be open for Covid-safe customer collections and workshop services (both of which *MUST* be pre-booked).
Our remote selling processes are very well established and the bottom line is that whether you visit us or not, you will receive the same market-leading levels of customer service, personal attention and expert advice, whatever your budget – as well as our unbeatable every day low prices.