Fitting and Set-Up
At Epic Cycles we are proud of our record and experience in setting up bikes to fit our customers, having carried out in excess of 6,000 fitting and set-up sessions over more than a decade. We include a fitting and set-up session with every new bike (excludes eBay purchases and ex-demo, used/part-exchanged, and cycle-to-work scheme bikes).
We currently operate two types of fitting appointment – a “Performance Fit”, that looks in depth at your set-up and riding position/technique and which often includes feedback from outdoor riding, and a shorter “Base Fit” that establishes basic bike set-up from measurements taken entirely indoors, usually on a turbo trainer.
The underlying principles for our bike fitting and set-up service are that a riding position should be comfortable, efficient, promote good handling, and be tuned to the individual characteristics of both the rider and type of riding they are planning to do.
We firmly believe that bike fitting requires a lot more than simply plugging body measurements into an app that then calculates a set of bike set up dimensions, especially when conducting a full Performance Fit.
Key to our fitting process is an in-depth discussion of your riding preferences, fitness levels and background, including past injuries, previous experiences and future plans. It is also important that we watch you move around on the bike, talk about comfort and how you like to approach climbs, descents and corners etc, and also explore how you typically ride – do you prefer to ride hard and fast, do you like to pause and look around, are you confident with your bike handling over rough or technical ground, do you usually ride solo or in company etc. At the end of a fitting session we often need to discuss how you might adjust to your new set-up, especially if there are significant changes to your current riding position.
The fitting session can either be carried out prior to purchase in order to assess your required bike size and basic set-up or, where we have established your basic size and set-up in advance, carried out when you collect your bike in order to complete its set-up and adjust your riding position precisely.
If you are new to road bikes we will of course start from scratch, but if you have an existing road bike we will take your current measurements as a start point.
If you are completely happy with your current set-up then the fitting session helps us to capture your dimensions for input to the setting up of your new bike. But if you have any concerns about your existing bike fit, would like to explore the potential benefits of some fine tuning, or are experiencing discomfort or lack of performance we will work with you to identify and address the causes of any issues and improve your bike fit.
Base Fits typically take around 30 mins to an hour, while Performance Fits are booked into 3 hour slots. We don’t always need a full 3 hours, but we do not want to be under time pressure that could lead to the fitting being rushed or incomplete.
As both types of fitting session require a dedicated member of our team to be available for an extended period of time in order to serve you properly we operate an appointment system – please contact us in advance to book a session as especially during busy periods, and Saturdays in particular, we can be fully booked for the following few days or even weeks!
Please note – at the time of booking for a Performance Fit, we will need to charge the cost of the session to your credit or debit card (£95), due to the amount of time we need to set aside for the session. This charge will then be deducted from the cost of your new bike. There is no booking fee for a Base Fit.
With a Performance Fit we will record all of your data, together with any feedback notes, and give you a copy at the end of the session to take away.
With a Base Fit we will include a copy with the documents that accompany your new bike.
Customers who cancel pre-paid appointments with more than 2 days advance notice will receive a full refund, as we will have sufficient notice to book another customer into your appointment slot. Customers wishing to postpone their fitting (rather than cancel) will simply have their pre-payment transferred to a new appointment, as long as we receive 2 days advance notice of the postponement.
In order to carry out a fitting session we need to assess your position and pedalling motion etc, so it helps us if you wear cycle clothing – especially shorts, as we need to be able to measure and record your leg angles and extension accurately, and to properly observe pedalling technique, knee tracking etc. If you already use a clipless pedal system please bring your cycling shoes along too, and if you use something other than a Look or Shimano cleat system it helps to bring some pedals as we may not have your exact pedal type amongst our stock of test pedals.
If you are unable to visit us for any reason we can happily advise on sizing over the phone or via email, and if you already have a set-up that you are entirely happy with we can of course use that to set your new bike up without needing to see you in person (we will need to ask you to collect some key measurements for us, which we can take you through over the phone or via email).